Refund policy

Our Commitment and Guarantee

Here at INSIDE OUT, we are committed to offering you quality products. That is why all of our products are guaranteed against defects for 6 full months (when used as intended). In addition to that, if for any reason you're not satisfied with an item, return it within 30 days of purchase and we will gladly offer you a refund (excluding shipping charges).

Return/Refund Process

To be eligible for a return/refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We apologize that we cannot accept returns on special orders or personalized items.

To start a return, please contact us at cs@InsideOutCatalog.com with your order number, what you would like to return, and the reason for return (if you're willing to share).

If your return is accepted, we’ll confirm your refund amount (all shipping charges will be deducted) and then assign you a RMA# (return merchandise authorization number) so there won't be any delays in processing. We will also email you with complete instructions on how and where to send your package.

Please Note: You are responsible for return shipping and we highly encourage you to insure your package in the event of possible damage or loss during transit. We cannot issue a refund in the event of damage or loss. In that instance, you will need to submit a claim directly with the shipping carrier. If you would like us to send you a return shipping label for convenience we can do so. The actual shipping cost will be deducted from your refund.

Items sent back to us without first requesting a return will not be accepted.

Please feel free to contact us for any return questions at cs@InsideOutCatalog.com.

Damages and Issues

Please be sure to inspect each item carefully upon arrival and contact us immediately if the item is defective, damaged, or if you received an incorrect item. We will work with you to make it right. We ask that you contact us within 48 hours of delivery. Please keep all packaging until the issue is resolved.

Exceptions / Non-Returnable Items

As stated above, we do not accept returns of special orders or personalized items (including our Monogrammed Wall Decor).

Following is a general list (we may or may not sell all of the items mentioned). 

Certain other types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item(s).

We also cannot accept returns on gift cards, and we reserve the right to refuse returns on sale items.

Exchanges

We do not offer exchanges. The fastest way to ensure you get what you want is to return the item(s) you have and make a separate purchase for the new item(s).

Refunds

We will notify you once we’ve received and inspected your return, and inform you on if your refund has been approved or denied. If approved, you’ll be automatically refunded on your original payment method. Your refund amount will be the cost of the merchandise only, minus any shipping & handling charges (this includes oversized shipping charges which may have been included in the product price and return shipping charges if you requested a return shipping label). If your order included free shipping, we will deduct the actual shipping cost from your return amount. Please remember it can take some time for your bank or credit card company to process and post the refund so please be patient. Please be sure to follow all of the guidelines above to ensure the best chance of your refund being processed.